A Landmark Step Towards Citizen-Centred Governance in Gilgit-Baltistan
By Syed Shamsuddin THE decision of the Chief Minister of Gilgit-Baltistan, Amjad Hussain , to establish and personally inaugurate a Citizen Complaint Cell at the Chief Minister’s Secretariat is a commendable and potentially transformative step towards making governance more responsive, accessible and citizen-centred. What makes this initiative particularly noteworthy is that it appears to be the first such institutionalised initiative by a Chief Executive of Gilgit-Baltistan specifically designed to provide citizens with a direct and structured mechanism for bringing their legitimate grievances and unresolved problems to the attention of the government. The underlying message is both simple and significant: government exists to serve the people, and citizens should not have to run from office to office merely to have their genuine problems heard. The Complaint Cell is especially important for the people living in remote, mountainous...